--- title: Pollen Sense Portal Overview description: Get to know the Pollen Sense portal and available features. --- [Skip to content](https://support.pollensense.com/pollen-sense-portal-overview#main-content) [More support](https://support.pollensense.com/kb-tickets/new?hsLang=en-us) [Customer portal](https://support.pollensense.com/tickets?hsLang=en-us) [![Logo Cream](https://support.pollensense.com/hs-fs/hubfs/Logos/Logo%20Cream.png?width=1&name=Logo%20Cream.png)](https://www.pollensense.com) - [Support Home](https://support.pollensense.com/) - [Sensors](https://support.pollensense.com/) Show submenu for Sensors - [Mounting Instructions](https://support.pollensense.com/sensor-mounting-instructions) - [Pre-Arrival Checklist](https://support.pollensense.com/pre-arrival-checklist) - [Site Selection & Clusters](https://support.pollensense.com/site-selection-clustering) - [Portal](https://support.pollensense.com/pollen-sense-portal-overview) Show submenu for Portal - [Overview](https://support.pollensense.com/pollen-sense-portal-overview) - [Link to Portal](https://portal.pollensense.com/) Open main navigation Close main navigation - [Support Home](https://support.pollensense.com/) - [Sensors](https://support.pollensense.com/) Show submenu for Sensors - [Mounting Instructions](https://support.pollensense.com/sensor-mounting-instructions) - [Pre-Arrival Checklist](https://support.pollensense.com/pre-arrival-checklist) - [Site Selection & Clusters](https://support.pollensense.com/site-selection-clustering) - [Portal](https://support.pollensense.com/pollen-sense-portal-overview) Show submenu for Portal - [Overview](https://support.pollensense.com/pollen-sense-portal-overview) - [Link to Portal](https://portal.pollensense.com/) - [More support](https://support.pollensense.com/kb-tickets/new) - [Customer portal](https://support.pollensense.com/tickets) - [Contact us](mailto:Support@pollensense.com) [Contact us](mailto:Support@pollensense.com) Pollen Sense Knowledge Base - There are no suggestions because the search field is empty. 1. [Pollen Sense Sensor Support](https://support.pollensense.com/?hsLang=en-us) 2. [General](https://support.pollensense.com/general?hsLang=en-us) 3. [Portal](https://support.pollensense.com/general?hsLang=en-us#portal) # Pollen Sense Portal Overview ## How to use the Pollen Sense Portal The **Pollen Sense Portal** ([portal.pollensense.com](https://portal.pollensense.com/)) is your central hub for managing APS-400 sensors and accessing the data they collect. You’ll use the Portal to monitor sensor performance, review environmental data, view sensor imagery, manage team access, and more specific pages.  #### Joining Your Organization When a sensor is purchased, the buyer provides an email address to our sales team. That email is sent an invitation to join a **Pollen Sense Organization**—typically named after the business or individual who made the purchase. ### If you’re the person who purchased the sensor: 1. **Check your inbox** for an email from Pollen Sense with the subject line: *"Finish Setting Up Your Pollen Sense Account."* 2. **Click the link in the email** and create your account using the same email address that received the invite. 3. **Verify your email address**, then log in at [portal.pollensense.com](https://portal.pollensense.com/). 4. Once logged in, you’ll see a green **“Accept”** button next to your Organization's name — click it to join. You’ll now have access to your sensor(s) and can continue setup using the **Particle Sense** app. ### If you did *not* purchase the sensor: You may still need to set up the sensor or help manage the account. In that case: - **Option 1:** Create a Portal account using the **same email** used by the purchaser (if you have access to it). - **Option 2:** Ask the purchaser or your **Pollen Sense sales representative** to add your email to the Organization so you can be invited. > **Note:** Avoid using generic or shared email addresses like “info@company.com,” as these often block or misroute support communications.   #### Creating Your Account If you didn’t receive an invite or need to manually create your account: 1. Go to [portal.pollensense.com](https://portal.pollensense.com/). 2. Click **“Sign in or Register”** in the top-right corner. 3. Follow the instructions to register with your email and password. 4. Once verified, you can join your Organization if you’ve been invited, or request access via your sales rep.   #### Navigating the Portal After logging in, you’ll see a black navigation bar at the top with three main sections: #### **Organization** This tab lets you: - View and manage all sensors assigned to your Organization - Monitor sensor health - Access environmental data and imagery - Add team members and assign roles/permissions #### **API** Customers have access to powerful APIs for retrieving sensor data. These include: - Individual data points - Full maps like the **Airthority Map** - Widgets for displaying live data on your website APIs can be purchased by sensor owners or **Data Customers** (those who only need data access). [Learn more about our APIs here.](https://portal.pollensense.com/api/home) #### **Support** From this section, you can: - Submit questions or support tickets related to sensors, Portal tools, or aerobiology - Order replacement media (tape cassettes) - Expect a response within **24 hours** from our dedicated support team - [Getting started](https://support.pollensense.com/getting-started?hsLang=en-us) - [General](https://support.pollensense.com/general?hsLang=en-us#main-content) - [Portal](https://support.pollensense.com/general?hsLang=en-us#portal) - [Troubleshooting](https://support.pollensense.com/troubleshooting?hsLang=en-us) - [FAQs](https://support.pollensense.com/faqs?hsLang=en-us#main-content) - [Aerobiology](https://support.pollensense.com/faqs?hsLang=en-us#aerobiology) [![Pollen Green-Icon](https://support.pollensense.com/hs-fs/hubfs/Pollen%20Green-Icon.png?width=75&height=75&name=Pollen%20Green-Icon.png "Pollen Green-Icon")](https://pollensense.com) Pollen Sense [mailto:support@pollensense.com](mailto:support@pollensense.com) Copyright © 2025,